Assistant Customer Services Team Leader (Wine Jobs: Management & Administration)

Full Time

  Jascots Wine Merchants Ltd

  London , NW10 6DX, England

Assistant Customer Service Team Leader

An exciting opportunity has arisen for an Assistant Customer Service Team Leader to guide and develop Jascots’ award winning customer service team and support the Team Leader.  This is a permanent role that we are looking to fill for the next five years.

We are based in busy open plan office and warehouse in West London.  We specialize in servicing some of the best on-trade clients in the country.   We pride ourselves in providing the premium customer experience and doing everything we can to meet the needs of our fabulous clients.  We believe that a great relationship with our clients is vital but of equal importance is the way we relate with each other – great customer service begins at home.  The Customer Service Team sits centrally to nearly all our processes and communications.  Consequently members of the customer service team are full of energy and empathy, super communicators, great at getting the detail right and determined problem solvers.  This role requires an assistant leader that sets an example with all these attributes and can also multi-task with ease, simplify and prioritize and delegate efficiently.   

It is essential that the successful candidate will:

  • Have managed a small team successfully before

  • Be caring, diligent, inspiring, full of energy and fun

  • Be a great communicator and coordinator

  • Have at least 2 years’ experience of customer service

  • Be qualified with WSET Intermediate or above

It is desirable that they will also:

  • Have experience of SQL

If you think that this is the job for you, please send your CV and covering letter to [email protected]

Salary £24k pa to £27k depending on experience.  Other benefits include: contributory pension scheme, length of service holiday increments, support for training and development.

 

Detail:

Company:  Jascots Wine Merchants Limited

Role:  Assistant Customer Service Team Leader

Location: London NW10

Contract Type: Permanent, Full Time

 

 

 

 

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