In Room Dining Supervisor (Wine Jobs: Management & Administration)

Full Time

  Dorchester Collection

  Ascot SL5, England

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.

Position Overview

Join us as a In Room Dining Supervisor at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

To be responsible of the smooth running of the shift, across all shifts in line with company standard. To create and maintain a team environment to achieve the required standards, therefore meeting and exceeding the guests expectations

What you'll get

  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Very generous Employee Introductory Scheme offered
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentary
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Occupational Health, including subsidized massage treatments and health clinics
  • Complimentary Eye Test for VDU users

What you'll do

  • Work closely with the Events Operations & In Room Dining Manager to run the In Room Dining department and ensure service standards are met
  • Take orders and deliver In Room Dining across and be responsible for amenities and the mini bars
  • Guarantee that the highest standard of service and product is delivered to our guests at all times by anticipating their needs with a personalized service
  • Manage and deliver effective training and development for the team, including spot checking and guidance
  • To deputize in the absence of a manager and be responsible for opening and closing the departments
  • Ensure completion of your personal objectives and responsibilities Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required.
What you'll bring
  • Similar relevant previous experience
  • Food and wine knowledge
  • Food & Beverage – sequence of service

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