Tour Guide (Wine Jobs: Vineyards & Cellars )

  Bolney Wine Estate (http://www.bolneywineestate.com)

  Bolney, West Sussex, England

We are looking for zero hours Tour Guides to deliver guided tours of the Bolney Wine Estate, entertaining and educating our customers, ensuring we delight every customer and give a first class experience, every time.

Key Responsibilities

• Conduct tours of Bolney Wine Estate to the specification provided. Understanding the history of Bolney, current practices and providing a brief on the Estate’s health and safety (script and training provided).
• Set up and clear down all areas used in order to deliver the tour as specified at the start and end of each tour.
• Perform sales function after the tours of wine and other shop goods that maximise the returns from the tours as a priority.
• Operate and reconcile the Tour and Shop tills for sales and end of day operations
• Be an expert in Bolney wines, promoting wine sales as a priority and upselling other shop products within the shop and café when required.
• Being well presented at all times and offer a warm and open welcome to all visitors to Bolney Wine Estate. 
• To establish and maintain good working relationships with colleagues and departments throughout Bolney Wine Estate.
• Ordering stock from the Warehouse to replenish stock in Tour Room and Shop when required.
• Reporting to Tours Manager, relay back to management on trends and areas we can improve on.
• Being a ‘day-maker’ and delivering an exceptional customer experience.
• Helping in the shop and café to assist and serve customers, when necessary, under direction of the Hospitality Manager.
• Attend outside events on behalf of Bolney Wine Estate as required.
• Anything else that may be reasonably asked of you.

Person Specification

• Computer literate
• Strong customer service ability, with experience problem solving and exceeding customer expectations
• Ability and willingness to sell product and experience to customers
• Interest and knowledge of viticulture and winemaking
• Articulate, and strong, confident communicator

We welcome applications from candidates who do not 100% meet the role requirements.

To apply, please send your CV to [email protected]