Sommelier
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Bamford Collection
The Wild Rabbit, OX7 6YA Chipping Norton, United Kingdom, Chipping Norton OX7 6YA,
England
Full job description
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
ABOUT THE ROLE
The Wild Rabbit is a modern British inn set in the heart of the Cotswolds – a place to eat, drink and sleep in a relaxed and welcoming setting. The Wild Rabbit family is growing, and we are looking for a passionate and experienced Sommelier to ensure the smooth efficient running of service throughout the restaurant, pub and private dining room.
SALARY:£36000 + tronc
HOURS: Full time - 48 hours
THE WILD RABBIT BEHAVIOURS
- To always deliver excellent service, to all external & internal guests. This begins with providing Instant Service with a Smile!
- Take responsibility for making the guest experience seamless and be accountable for your mistakes.
- To consistently lead by example by looking immaculate and demanding the same amongst your colleagues.
- To be positive & genuine in dealing with any guest requests; Never Say No!
- Always aim to exceed expectations of our guests by anticipating their needs to provide a pro-active service.
- To always be enthusiastic in all interactions with guests or colleagues. You are our ambassadors!
- To know your subject in order to make recommendations, and promote The Wild Rabbit, Daylesford & Bamford, and to help educate your colleagues on our offering and history.
- To be prepared and anticipate the business. Our service revolves around attention to detail and a great deal of preparation must be done behind the scenes to give a smooth service to our guests.
- To communicate with all guests, departments and colleagues in a positive & respectful manner. Ensure the handover of detailed & accurate information to avoid mistakes and guest dissatisfaction.
- To enjoy yourself at work in order to create a special work environment.
- Display the attention to detail that we are renowned for and take pride in our surroundings
YOUR RESPONSIBILITIES
WINE
- To have exceptional knowledge of the wine, beers and cocktail lists
- Manage wine cellar and stock
- Ordering of wine
- Running special events and tastings in the wine cellar, private dining room and cottages
- Have full knowledge of ingredients in order to give accurate allergens advice
- Actively drive average spend per head through wine service
- Ensure all bills are correct
- Support all Managers in the sales of wines and to advise them on the best wines
- appropriate for the guest
SERVICE
- To adhere to the agreed steps of service at all times
- Ensure the wine service provided to guests is of the highest quality
- To take charge of wine service and train others in your absence
- To take an active role in service with both running a section and running food when not needed on wine service
- To take ownership of wine service for private dining events
- To keep a constant attentive eye to the timing and flow of service at the bar tables
- To constantly seek to proactively assist guests in the bar seated area, without waiting for them to stand up and seek for help
- To anticipate all possible complaints and attempt to resolve them in the first instance - Report/escalate any potential issues or complaints to the Manager on duty
OPERATIONS
- To highlight H&S matters to your line manager
- To deliver and champion The Wild Rabbit standards
- To be proactive in assisting your team member colleagues
- To activity share knowledge of your subject
- To be reliable and punctual on shift
- To ensure all mandatory and legal training is complete and up to date; and refreshers completed prior to the expiry date
- To attend training courses when requested
PERKS & BENEFITS
Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
