Food & Beverage Supervisor (Wine Jobs: Management & Administration)

Job Title: Food & Beverage Supervisor

Managed by: General Manager

Department(s): Five Arrows & The Bow Location: Waddesdon

The Bow is a newly renovated Grade II listed pub set to open in September/October 2024 in Waddesdon. We are looking to appoint key roles now in order to invest time in training and preparation for this exciting new opening in the village. A sister venture to the well- established Five Arrows Hotel, The Bow will provide another opportunity for dining and entertaining for locals and visitors to Waddesdon Manor.

Waddesdon Manor is a Rothschild House and Gardens set in the Buckinghamshire countryside just outside Aylesbury. It was created for Baron Ferdinand de Rothschild in the 1870s. Now owned by the National Trust but managed by a family trust (the Rothschild Foundation), it remains the epitome of ‘Rothschild style’.

The main objective of the F&B Supervisor is to be responsible for ensuring that all aspects of the restaurant and bar operation run smoothly on a day to day basis. The F&B Supervisor will need to work closely with the senior staff members, to enable the operation to run smoothly.

The main objective of the F&B Supervisor is to provide an excellent customer experience throughout the F&B operation and ensure that our staff are well trained, engaged and proactive.

We strive to be kind to colleagues and visitors creating and efficient, flexible and happy working environment, fostering individual commitment, enthusiasm and confidence.

Key responsibilities:-

Food Service

• Ensure the serving of the food produced in the kitchens is consistent with the highest possible standard. This will need close liaison with the Head Chef and agreement as to how he wishes each dish to be served.
• It will involve checking that tables, chairs, utensils, etc, are clean, that food arrives promptly and with the necessary accoutrements, and that each table is happy with their food.
• A similar requirement is necessary for the bar area, where the Bar Person is the direct responsibility of the F&B Supervisor.
• Ensuring the smooth running of each individual service.
• Maintain service equipment and hygiene standards

Bar Service

• Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
• Interact with customers, take orders for drinks and food service
• Assist with front of house staff with customer service when required
• Access customers’ needs and preferences and make recommendations
• Mix ingredients to prepare cocktails
• Check customers identification and confirm it meets legal drinking age
• Restock and replenish bar inventory and supplies
• Stay guest focused and nurture an excellent guest experience
• Comply with all food and beverage regulations
• To lead training and take overall responsibility of the bar area

Staff

• Support with the motivation and line management of front of house staff to ensure an efficient and happy working environment, fostering individual commitment, enthusiasm and confidence.
• Ensure the honesty and integrity of all front of house staff, and the early reporting of any possible problems to the General Manager.
• Ensure the highest standards of punctuality, appearance, service, behaviour and politeness.

Finance

• Ensure that every effort is made to achieve budgeted sales and operational expenses.

Legal

• Ensure that all front of house staff follow health & safety and hygiene legislation and the Five Arrows Hotel & The Bow Standards of Procedures.

Equipment

• Ensure that all restaurant and bar fixtures and fittings are respected and cared for by all staff.

Personal

• You are expected to be punctual, dressed appropriately and adhere to the standards of appearance.
• You are also expected to attend all training sessions and have read all necessary policy documents, Health & Safety, Fire, Hygiene, etc. A knowledge of the Five Arrows Hotel, Private Events and Waddesdon Manor and Grounds is expected, and all company policy as laid out in the Manual, Service Standards, Equipment Knowledge, Cleanliness of the Restaurant, Bar and Wash-Up, Disciplinary Procedures, etc.

This list is not exhaustive and additional duties may be required by the management team.

Skills and Experience

• A proven track record of delivering high standards of service and presentation
• Hands on bar and waiting experience in a busy hospitality environment with a minimum of one years’ experience
• Excellent interpersonal skills
• Highly presentable with a proactive approach to maintaining excellent customer service
• Previous experience of managing and training staff in a team leader or supervisor capacity. Ability to inspire a team, fostering a positive and collaborative work environment
• Previous cash handling and cash reconciliation experience
• Willingness to work in a dynamic, fast-paced environment with varying schedules, including weekends and holidays.
• Able to follow and influence others to meet guidelines and present food to specified standards.

Desirable

• Ideally with a minimum of one years’ experience in a similar role; preferably in a hotel or banqueting environment.

• Intermediate Food Hygiene qualification

Terms & Conditions:

Contract Type: Hourly Contract

Salary: £12.44 per hour plus a share of the discretionary service charge

Hours: Up to a cap of 48 hours per week, to include daytime, evening,
weekends and public holidays. Hours of work to suit the needs of the
business (exclusive of breaks). Your pay will reflect the hours you
work. Hours may vary.

Annual Leave: Your statutory annual leave entitlement is 28 days (20 days plus
8 public holidays), or 5.6 weeks. This will be pro-rat’ed based
on actual hours you work. If you work a public holiday, you will
be paid double your hourly rate, but your statutory annual
leave entitlement will reduce accordingly (i.e. you are being
paid double on that date, so therefore not entitled to holiday
pay or TOIL far that date).

• 50% Discount in Food 2 Go Catering, 20% in the Manor restaurant, Wine Shop & Retail Shop. 20% off food and drink at The Five Arrows and The Bow.
• Wellbeing support and a focus on staff engagement. Access to free 1:1 counselling.
• National Trust Staff Card which entitles free entry for two people at all NT properties and discount in their shops and restaurants.
• Matched company pension scheme up to 10% of salary.
• Beautiful location working within the charity and heritage sector.
• Free parking on site at Waddesdon.